Unfortunately over the past week we have experienced an increasing number of "No Call, No Shows" at the clinic.
This can be very stressful and costly to us as we have reserved this space specifically for a client, preventing others from being able to schedule at this time.
We also have costs which are associated with our appointments such as salaries, utilities etc which quickly add up.
We have a Cancellation Policy listed on our Terms and Conditions page, this is also listed on our booking application, and displayed in our Clinic Reception.
All cancellations or reschedules require a 24 hour notice or they will be subject to charges.
Appointments cancelled or rescheduled with less than 24 hours notice will result in a charge of half the cost of the scheduled service.
Appointments that are missed that neglected to give notice (no call, no show) will result in a charge of the full cost of the scheduled service.
We hate having to re-enforce this issue, however it is important that we are able to offer our clients the best time slots available and when our schedule is restricted by appointments which do not occur, we are prevented from doing this.
We are contactable by email at firstname.lastname@example.org 24 hours a day, and by phone on 01506 238366.
If no one is available to pick up your call, our voicemail system will kick in and all that we need is a brief message to let us know that you need to cancel or reschedule.
Should you no call, no show a new appointment cannot be booked until the balance of the previous appointment has been settled.